Premier
Customer Support Associate
Operations
Contract

Premier's contract team is looking for a Customer Support Associate for a well known photography based mobile app based out of downtown Oakland. This is a full time, contract position for 3-6 months. If you have a customer support background and passion for photography or art we would love to hear from you!


Responsibilities:

- Respond to a high volume of our community emails and support inquiries

- Engage with cross-functional teams to report issues and drive continual improvement to our tools and operational processes

- Participate in a rotational on-call schedule that may include responding to customer facing issues during off hours

- Reimagine the status quo in how we creatively solve users' problems

- Work closely with engineering and product teams to proactively identify patterns and large scale issues, and help develop impactful solutions for our creative community


Must Haves:

- BA/BS or equivalent experience

- 2+ years experience in a customer facing support role with experience in technical support & troubleshooting

- Strong attention to detail

- Self motivated with ability to work independently as well as thrive in a team environment

- Strong commitment to working in a support role


Nice to Haves:

- Zendesk experience

- Experience with Adobe Creative Suite

- A personal connection to photography and/or art

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